OTHER SERVICES
LIFELINE EMERGENCY RESPONSE SYSTEM
Lifeline is a personal response system which links you to 24-hour assistance at the push of a button worn on a neck chain. If you need help, simply push the button to access the communicator that is connected to your telephone line. This easy to use unit combines the everyday features of a telephone with special emergency response and monitoring functions. The hands-free, two-way communication provides security for those who live alone, mothers who need help for their infant or newborn, people with an ongoing medical condition, disabled individuals and post-operative patients who want to maintain a link for emergency assistance. For further information, call (815) 664-1486.
VOLUNTEER SERVICES
Men, women and students age 14 or older can be a part of St. Margaret's Volunteer Services. Volunteers not only offer patients their skills and talents, but also their care, compassion, understanding and time. St. Margaret's volunteers are instrumental in providing assistance to patients and their families. St. Margaret's Gift Shop is operated by the Auxiliary and is staffed completely by volunteers. To find out how to become a part of our volunteer services, phone (815) 664-1130.
BILLING ASSISTANCE
St. Margaret's is ready to help you figure out your bill and payment options. Simply call the Patients Accounts Office at (815) 664-1575 between 8:00 a.m. and 8:00 p.m., Monday through Friday, and Saturday 8:00 a.m.-12 noon.
SUPPORT GROUPS
Several support groups are active at St. Margaret's covering a wide range of issues. For the location, time or more information on any support group, call the Patient Support Programs Department at (815) 664-1132.
SOCIAL SERVICES
Our experienced staff of nurse discharge planners and social workers is trained to help the patient work through any difficulties they may be experiencing. Our staff is happy to assist patients with financial aid, child care, transportation, home services or post-hospital care, and nursing home arrangements. For more information on Social Services, phone (815) 664-1486.
OCCUPATIONAL HEALTH SERVICES PROGRAM
Implemented in early 1994, St. Margaret's Occupational Health Services Program (OHSP) provides a number of services for businesses, as well as the public. This program is designed to help stabilize and contain the continual rise of healthcare costs. OHSP also provides injury care, Occupational Health Screens, physical examinations and on-site services to businesses enrolled in the program. A nurse coordinator oversees the delivery of care and provides a custom-designed program to suit your particular work requirements. There are no fees to join the OHSP. For more information, call (815) 664-1543.
PARA TRANSIT
St. Margaret's Para Transit Bus provides transportation for a minimal charge to elderly or disabled residents who need transportation to and from the hospital or medical appointments. To find out how to access this service or for further information, phone (815) 664-5411.
MEDICARE / INSURANCE CLAIMS ASSISTANCE
For your convenience, St. Margaret's offers free Medicare claims assistance by Senior Health Insurance Program (SHIP) trained volunteers the first and third Monday of each month from 1:00 p.m. to 3:00 p.m. Free insurance claims assistance is offered every Monday through Friday, preferably by appointment only. Both of these programs are held in the Patient Accounts Department. Call (815) 664-1486 with questions.
